Investment Services from Fiserv never takes for granted the trust our clients have placed in us by making APLSM from Fiserv their portfolio management platform of choice. As our clients' partner, we continually strive to deliver additional value to positively impact their business.
Our clients have access to product support and experienced professionals who can help them understand how APL can contribute to their company’s streamlined operations.
Relationship Management and Business Analysts – Customer account representatives and business analysts partner with our clients to help them realize their strategic objectives. Their focus is to help our clients drive growth and reduce expenses through new product introduction, workflow analysis and system integration.
Customer Operations – We have established groups of subject matter experts who address clients’ day-to-day tactical issues. Advanced questions are immediately directed to a specialist group that has extensive experience in that particular field. This model of support facilitates root cause analysis and tracks issue trends, allowing us to continually improve our product and services.
Implementation Services – When making the transition to our solutions, a dedicated team of implementation experts reviews the current business structure and guides the client through a process enabling them to maximize efficiencies and streamline operations using APL.
User Groups and Client Exchange – Our clients participate in user groups to ensure that the solutions we develop meet their needs. We regularly host client meetings to share our latest technology updates and to encourage clients to network with their industry peers. Once a year, we host a large Client Exchange where all of our clients come together to learn about our latest technology news, learn from industry speakers, and network with similar firms.
Industry Participation – We are constantly capturing information from our client base, as well as from industry experts to make sure our business supports the latest industry news and innovation.
New Product Releases – We are continually innovating our products to meet our clients’ changing needs. New product enhancements are rolled out to all clients at no additional charge.
Training Classes and Customized Training – We offer regularly scheduled training classes, as well as customized training solutions by client request.
> For more information on APL product support and services, contact us at 201.332.2020 or Request More Information.